Terms of Service

Standard payment terms require advance payment or established credit account:

• New clients: Full prepayment required before cargo pick-up or space booking
• Credit clients: Payment due within 7-30 days from invoice date based on approved credit terms
• Late payment may incur interest charges at 1.5% per month and result in credit suspension

All transit times are estimated based on normal operating conditions. We are not liable for delays caused by:

• Carrier schedule changes, port congestion, or customs inspection delays
• Force majeure events including weather, strikes, pandemics, or government actions
• Incomplete or incorrect documentation provided by the client

Our liability is limited in accordance with international transport conventions and standard industry practice:

• Sea Freight: Governed by Hague-Visby Rules or applicable Bill of Lading terms (typically limited to USD 500 per package or unit)
• Air Freight: Subject to Montreal Convention limitations (approx. 22 SDR per kilogram)
• Rail Freight: Governed by SMGS or applicable rail transport regulations

Cargo insurance is not automatically included in our freight services:

• Clients are strongly recommended to purchase cargo insurance to cover full value of goods
• We can arrange insurance coverage through our partner insurers upon request with proper cargo declaration
• Without insurance, recovery is limited to carrier liability limits as stated above

Any claims for loss, damage, or delay must follow this procedure:

• Written notice must be submitted within 7 days of cargo delivery for visible damage, or within 14 days for concealed damage
• Claims must include: delivery receipt notation, photos of damage, commercial invoice, packing list, and carrier receipt/bill of lading
• All claims must be filed within 9 months from date of shipment as per international convention requirements
• We will assist in liaising with carriers but cannot guarantee outcome; final settlement is subject to carrier investigation and policy

Clients bear full responsibility for:

• Accuracy of all cargo information, customs declarations, and shipping documents
• Compliance with export/import regulations, licensing requirements, and trade restrictions
• Payment of all duties, taxes, demurrage, detention, or penalty charges arising from customs issues or documentation errors
• Proper packaging and securing of cargo; claims arising from inadequate packaging will not be accepted

The following constitute material breach and may result in service termination:

• Non-payment or repeated late payment beyond agreed terms
• Providing false information or misrepresenting cargo nature (especially restricted/prohibited goods)
• Engaging in activities that violate sanctions, trade embargoes, or anti-money laundering regulations
• Clients in breach remain liable for all outstanding charges plus any costs incurred from the breach

In the event of disputes, the following process applies:

1. 1. Negotiation: Parties shall first attempt to resolve disputes through good-faith negotiation within 15 business days
2. 2. Mediation: If negotiation fails, disputes may be submitted to mediation through a mutually agreed mediator
3. 3. Arbitration: Unresolved disputes shall be settled by arbitration under the China International Economic and Trade Arbitration Commission (CIETAC) rules

These terms are governed by:

• The laws of the People's Republic of China for general service provisions
• Applicable international conventions for transport liability (Hague-Visby, Montreal, SMGS as relevant to transport mode)
• The exclusive jurisdiction of Chinese courts or arbitration tribunals for dispute resolution, unless otherwise specified in writing