Privacy Policy
Your trust is our priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
1. Data Collection Scope
Information we collect through our inquiry forms
When you submit an inquiry or request a quote through our website, we collect the following information:
- Contact Information: Your name, company name, email address, and phone number
- Shipment Details: Origin, destination, cargo type, and volume information
- Service Preferences: Preferred shipping mode (sea, air, rail) and timeline requirements
- Additional Notes: Any specific requirements or messages you provide
Note: We only collect information that you voluntarily provide through our contact forms. We do not use tracking cookies or automated data collection tools beyond standard website analytics.
2. Data Usage Purpose
How we use your information for business operations
Your personal data is used exclusively for legitimate business purposes related to providing freight forwarding services:
Quote Preparation
Processing your shipment requirements to provide accurate pricing and routing options.
Service Communication
Responding to your inquiries via email or phone regarding freight solutions.
Documentation
Creating shipping documentation and maintaining operational records for active projects.
Follow-Up
Contacting you about shipment status updates or additional service opportunities.
Strict Purpose Limitation: We do not use your data for marketing unrelated to freight services, nor do we sell or rent your information to third parties for their marketing purposes.
3. Information Confidentiality Commitment
Our pledge to protect your data privacy
We take data security seriously and implement strict measures to safeguard your personal and business information:
No Third-Party Disclosure
Your information will not be sold, rented, shared, or disclosed to any third parties without your explicit consent, except when required by law or necessary to fulfill shipping services (e.g., sharing with carrier partners for booking purposes).
Secure Storage & Access Control
All customer data is stored in secure systems with restricted access. Only authorized personnel directly involved in your service request can access your information.
Encrypted Communication
Our website uses SSL encryption to protect data transmission. Email communications containing sensitive information are handled with appropriate security protocols.
Data Retention Policy
We retain your data only as long as necessary to provide services or comply with legal obligations. Inactive inquiry data may be archived or deleted after a reasonable period.
Trust Guarantee: As a professional freight partner, we understand the sensitivity of trade information. Protecting your commercial confidentiality is fundamental to our business integrity.
4. Customer Data Rights
Your control over your personal information
You maintain full rights over your personal data. We respect your preferences and provide easy ways to manage your information:
Access Rights
Request a copy of all personal data we hold about you
Correction Rights
Update or correct any inaccurate information in our records
Deletion Rights
Request permanent removal of your data from our systems
How to Exercise Your Rights
To access, modify, or delete your personal information, please contact our privacy team. We will respond to your request within 15 business days.
Questions About This Privacy Policy?
If you have any concerns or questions regarding how we handle your personal data, our team is here to help. We are committed to transparency and accountability in all data practices.